Refund Policy

Return Policy

Easy Returns

60-days Return

Response in 24 Hours

If you receive a faulty product or an incorrect order, please return it to us within 7 days of delivery. We will provide a full refund (including shipping fees) or a replacement.

If you ever find yourself less than satisfied with your purchase, don't hesitate to reach out to us at service@nillkin.cc within 60 days of delivery. Our dedicated support team will be delighted to help and will strive to provide a prompt response within one business day.

Important notes:

- This return policy applies to direct end-user consumers who purchase our products from nillkin.cc.
- All items must be returned in their original condition, including the original NILLKIN packaging.
- Please note that adhesive products that have been used can not be returned.
- Customized items, unless due to an error on our part, are not eligible for a refund or replacement.
- Items that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use are not eligible for a refund or replacement.
- For non-quality related returns, NILLKIN will refund the cost of the returned product only.
- Customers are responsible for the return shipping fees for non-quality related returns.
- Customers are responsible for any damage to items or loss during shipping for non-quality related returns.
- Items must be returned within 7 days after the initial application.
- Refunds will be processed within 7 business days after we receive the returned items.

Exchanges

We will happily help you process an exchange within 60 days of delivery. The item will need to be returned to us in its original condition with the packaging intact. Please reach out to service@nillkin.cc for help.

For returning original items, please initiate the return process within 7 days after receiving the product. Customers are responsible for covering the return shipping fees. Additionally, customers will be responsible for the postage fees of the replacement parcel.
Refunds will be processed within 7 business days after we receive the returned items.

How do I return a NILLKIN product?

Please email service@nillkin.cc and state the following:

- Order Number

- Reasons for Return

Didn't suit me
Wrong / Defect Product (Please include pictures)
Not what i was expecting
Other Reasons

Our customer care team will advice you the rest steps

Do I have to pay to ship the item back?

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

I have received the wrong product - what do I do?

We are very sorry to hear that you have received a wrong order. Please get in touch with us at service@nillkin.cc and we will provide you with further instructions.

How do I exchange an item/order?

You can exchange a purchased product within 60 days of delivery. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund nor exchange.

To be eligible for an exchange, your item must be unused, not customized and in the same condition that you received it. It must also be in the original packaging.

To exchange an item or order, contact us with service@nillkin.cc and we will provide you with our current return address.

Have you received my return?

Processing your return usually days.

However, we will send you an email update as soon as we have received and checked your returned product(s).

Feel free to contact with us through our email customer service service@nillkin.cc to check up on your return

When will I receive my refund?

Processing a refund usually takes up to 7 business days after we have received the returned item(s). If you have any problem, please feel free to contact with us under service@nillkin.cc.

Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?

To make sure that all customers will received a complete, defection-free product, the products returned must be in a resellable status. We are sorry that products without the original packaging cannot be returned.

Contact Us

Still couldn't find what you're looking for?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

Living efficiently

Make your life and work easier by providing unique and quality products. We believe that high quality accessories enhance the user experience and our team constantly strives to develop and improve our products to meet the ever-changing market needs.

Why we make

As the pace of life accelerates and productivity devices continue to innovate, multi-screen collaboration allows content to be transmitted across devices without hindrance, enabling various functional operations and people to work more efficiently.

BLOG

View all

Tech Talk

Exploring the Upcoming Samsung Galaxy S25 Series: What to Expect?

The much-anticipated Samsung Galaxy S25 series promises to push the boundaries of smartphone design and technology. With its launch expected in early 2025, here’s a comprehensive look at the exciti...

Nov 22, 2024

Buyer Guide

The Evolution of Nillkin Lens Protectors: From Innovation to Trusted Guardian

Nillkin has always been a brand that thinks ahead, transforming ordinary smartphone accessories into extraordinary tools of style and functionality. Over the years, their lens protectors have not j...

Nov 19, 2024

Tech Talk

Charging with or Without an Adapter？

As mobile devices become more prevalent in daily life, charging performance has garnered increasing attention. Different charging methods, such as using an adapter versus non-adapter direct chargin...

Nov 7, 2024