It could be possible that this is a local issue. We suggest you try in a incognito mode and try some local troubleshooting.

• Clear the cache and cookies
• Try on another web browser, AND try within the browser's incognito mode.
• Ensure the web browser is up to date on the latest version
• Try another device, such as another computer or a cellphone.
• Try on the Shopify Mobile app.
• Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
• Ensure there are no pop ups being blocked in the web browser.
• Make sure you do not have any firewalls, VPNs

If you still can't proceed to checkout, please contact us at service@nillkin.cc and we'll do our best to troubleshoot as soon as possible.

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.

If you still can't proceed to checkout, please contact us at service@nillkin.cc and we'll do our best to troubleshoot as soon as possible.

Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. And please contact our customer service before the returning.

And if the order is not shipped out, our customer service will help you to cancel it directly, pls contact us through service@nillkin.cc.

Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.

Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email service@nillkin.cc, and we'll be happy to confirm your order and resend the confirmation email.

We apologize for the inconvenience!

Please contact with our email customer service@nillkin.cc,we will solve your problem in 24 hours.

All orders use premium express delivery service based on recommendations from our freight forwarder.

We dispatch within 24 working hours (pre-sale items excluded) unless in the case of a force majeure. Normally, the item will ship from a warehouse (US/AU/EU/UK/HK) near to your location, but it will ship from another warehouse to avoid delays in the case of out-of-stock conditions.

Now we provide the shipment for the countries and regions below:

American: North America, Europe, Oceania and Asia.

Due to the pandemic, shipping to some countries and regions are not available temporarily. If you have any questions, please contact our customer service at service@nillkin.cc.

In addition, regarding VAT, we charge only California sales tax as required by applicable law.

Shipping costs vary by region. Please refer to our Shipping Policy for details.

Once your payment is verified, we will process and ship your order within 1-2 business day.

We are sorry that alternations cannot be made to a shipped order. If it is still not shipped, please contact us under service@nillkin.cc to change your address and other shipping options.

We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.

Please contact with us under service@nillkin.cc if the carrier customer service cannot help you and we will open a case as a missing package.

Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under service@nillkin.cc.

We charge California sales tax as required by applicable law. As for the import duties, it may be incurred in some countries, and the buyer or recipient of the shipment is responsible for the taxes and duties. Our products are sold worldwide, and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

Thank you for choosing Nillkin. We highly value your decision to proceed with the payment. To ensure the safety and security of your transactions at our online store, we have implemented the latest payment encryption technology. Additionally, our website is protected with SSL encryption to prevent any information leakage.

We have partnered with leading banks and e-commerce payment experts to provide you with a seamless payment experience. Currently, we support a variety of payment methods, including PayPal, Shop Pay, Apple Pay, Google Pay, and credit/debit cards.

Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email or SMS (depends on which contact info you left us) that your order has been successfully charged.

Yes, please contact our support team at service@nillkin.cc for an invoice.

Customer satisfaction is incredibly important to us. Should you wish to return an item to us, please reach out to us at service@nillkin.cc with in 60 days of purchase.

Please email service@nillkin.cc and state the following:

- Order Number

- Reasons for Return

• Didn't suit me
• Wrong / Defect Product (Please include pictures)
• Not what i was expecting
• Other Reasons

Our customer care team will advice you the rest steps.

Shipping charges will be refunded only if merchandise is found to be defective or damaged. Shipping charges will not be refunded for merchandise found to be unsatisfactory.

Processing your return usually takes a few days.

However, we will send you an email update as soon as we have received and checked your returned product(s).

Feel free to contact with us through our email customer service service@nillkin.cc to check up on your return.

Processing a refund usually takes up to 7 business days after we have received the returned item(s). If you have any problem, please feel free to contact with us under service@nillkin.cc.